Cookie Guidelines

Cookies are small data records that are stored on your device. These data records are produced and sent to you by the web server which you connected to using your web browser. We generally use cookies to analyse interest in our web pages and to make our web pages more user-friendly. You can always access our web pages without enabling cookies. However, you must accept the cookies described below to make full use of all features. We use cookies, for example, to ensure you do not have to re-enter your username and password for every new page accessed in areas requiring login.

By using our web pages with your browser set to accept cookies, you agree to the use of cookies. Most browsers are set by default to automatically accept cookies. However , you can adjust your browser settings to ensure that cookies are displayed before being saved, or are declined as standard. For further information on cookie settings and changing them, please click on the appropriate link from the following list of links for the most common browsers

We would like to remind you that changes to the settings always only relate to the browser you change them in. If you use different browsers, the settings must be changed separately for each browser. You can also delete cookies from your data storage device at any time.

Further information on this can be accessed using the Help function in your browser or operating system..

An explanation of the most frequently used types of cookies is provided in the following for your reference:

1. Session cookies

While you are active on a web page, a session cookie is temporarily stored in your computer’s memory. This contains a session ID so, for example, you do not have to log in again for each page you access. Session cookies are deleted when you log off, or cease to be valid upon the automatic expiration of your session.

2. Persistent or stored cookies

Persistent or stored cookies save files on your computer until the scheduled expiration date. The cookies enable web pages to remember your information and settings the next time you visit. This makes it easier and quicker to access the web pages; for example, there is no need to re-adjust the language settings for our portal each time you visit. When the expiry date elapses, the cookies are automatically deleted when you visit the web page that created them.

3. Third-party cookies

Third-party cookies come from providers other than the operator of the web page. They may be used for example to collect information for advertising or generate custom content and web statistics.

4. Flash cookies

Flash cookies are stored on your computer as data elements of websites that use Adobe Flash Player. Flash cookies are not time-limited.

The following cookies are used on the Volkswagen AG website:

Cookie provider Cookie name Purpose Length of time stored Cookie type
Volkswagen AG AcceptedCookie The cookie identifies that the portal user has accepted the cookie guidelines. permanent Persistent or stored cookie
Volkswagen AG applicationLanguage The cookie identifies the language saved in the user settings. When the session ends Session cookies
Volkswagen AG contextBrandId The cookie identifies which region and brand the user belongs to. When the session ends Session cookies
Volkswagen AG contextLanguage The cookie identifies which content language the user is in; read from the "/one/content/de" URL. When the session ends Session cookies
Volkswagen AG mandant The cookie identifies which portal the user is currently in; the public area or the protected area. When the session ends Session cookies
Volkswagen AG serverName The cookie saves the server name to ensure that the "requests" for the applications are in the same domain. When the session ends Session cookies
Volkswagen AG userLevel The cookie saves the user’s level of authentication in order to protect sensitive content. When the session ends Session cookies
Volkswagen AG PD-ID The login session is held via this cookie. When the session ends Session cookies
Volkswagen AG PD-S-SESSION-ID The login session is held via this cookie. When the session ends Session cookies
Volkswagen AG JSESSIONID This cookie can occur several times. This is used to hold the user session. In the user session, the web application remembers, for example, which window is currently open or which entries have already been made in order to be able to react accordingly. When the session ends Session cookies
Volkswagen AG XSRF-TOKEN Security cookie to defend against certain attacks. When the session ends Security-Cookie
Volkswagen AG f5_p11sw460_one_kbp_prod_8443 This technical cookie assigns all requests to the same server, so that the user session only has to be held on one server. When the session ends Session cookies