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B2B SupportB2B Support

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Competence in all areas


The SIT consists of an international team that supports you in your daily dealing with the Group Business Platform.

Divided in multilingual competence teams, each application and info service is supported competently and efficiently by the areas Procurement, Department for Research and Development, Quality Assurance Area, and Logistics.

Video Tutorials

After login on the Group Business Platform with your User ID and password, the video tutorials will be available to you showing valuable tips and tricks for your daily tasks on the platform.

B2B Support Europe

Service time
Monday to Friday between 8 AM and 6 PM (CET).

Contact
Phone: +49 5361 - 9 - 33099
email: b2bteam@vwgroupsupply.com

Supported languages:
German, English, Spanish, Italian, Turkish, French, Portuguese

B2B Support Americas

Service time
Monday to Friday between 8 AM and 6 PM (-7 hrs to CET)

Contact
Phone: +52 222 - 230 - 9386
email: b2bteam-amerika@vwgroupsupply.com

Supported languages
English, Spanish, Portuguese

B2B Logistics Support Americas (only suppliers for Audi Mexico)

Responsible for the applications WebEDI, TSB-Generator and the validation of the Global Transport Label as well as the Transport- and Shipment Documents

Service time
Monday to Friday between 8 AM and 4 PM (-7 hrs to CET)

Contact
Phone: +52 222 – 303 – 3933
email: b2b-logistics@vw.com.mx

Supported languages
Spanish, English

B2B Support Asia

Service time India
Monday to Friday between 7:00 AM and 5:30 PM (+3,5 hrs to CET in summer / +4,5 hrs to CET in winter)

Contact
Phone: +91 2135 - 669 - 300

email: b2bteam-asia@vwgroupsupply.com

Supported languages
Hindi, Marathi, English, German

Service time China
Monday to Friday between 9:30 AM and 7:30 PM (+6 hrs to CET in summer / +7 hrs to CET in winter)

Contact
Phone: +86 10 - 6531 - 5910

email: b2bteam-asia@vwgroupsupply.com

Supported languages
Chinese, German, English