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| | | General Questions | | |
| | | Registration | | |
| | | Authorisations and user profile | | |
| | | Security | | |
| | | General Questions | | |
| | | 1. What is VW Group Supply.com? | | | | | | VW Group Supply.com is the Supplier platform of the Volkswagen Group. Via VW Group Supply.com the Volkswagen Group wants to run collaborative supplier management for all brands and divisions. Already today VW Group Supply.com contains numerous applications and information services in order to optimise business relations to our suppliers and being able to react more quickly and efficiently. With the applications Online inquiry, Online negotiation, Online norm texts, eCAP (electronic Capacity Management), Supplier database and AMES-T the basic elements for our collaboration along the process chain are already available to our registered partners on the platform. | | | |  | | |
| | | 2. Who uses VW Group Supply.com? | | | | | | VW Group Supply.com is the Supplier platform of the Volkswagen Group for collaborative supplier management. The concept of the Supplier platform is valid for all brands and divisions and includes all business processes from the fields procurement, logistics, quality and technical development. Basically two groups result from this concept: externally all current and potential suppliers and internally all employees who deal with suppliers in their daily work. | | | | | | |
| | | 3. How do I profit from VW Group Supply.com? | | | | | | Our Supplier platform is an international instrument. As a participant you therefore profit from the demand of the entire Volkswagen Group. With only one UserID and one password, the so-called "Single Sign-On" all applications and information services of the supplier platform are available to you. Thus we integrate you as a supplier more intensively into our business processes. You can plan much better, reduce your administrative tasks and increase your competitiveness. | | | | | | |
| | | 4. What conditions do I have to meet to become a participant in the Supplier Platform on VW Group Supply.com? | | | | | | Suppliers who already have business relations with the Volkswagen Group as well as suppliers who want to present themselves and their products or services to us need to register as a participant in the Supplier Platform VW Group Supply.com. The process starts when you click on "Team up with us" on left navigation bar. There you will also find further details concerning the process of the supplier integration, our so-called "Onboarding process", that includes several steps. Additionally to the registration and a successful plausibility check you do not have to meet any conditions. You only need to have a PC with Internet access and a DUNS number for each location. | | | | | | |
| | | 5. What does the use of VW Group Supply.com cost? | | | | | | For the registration or the use of the applications and information services you have been authorised for, the Volkswagen Group does not impose any costs. You only have to pay possible costs for your Internet use. | | | | | | |
| | | 6. What is the supplier integration on VW Group Supply.com? | | | | | | The supplier integration on VW Group Supply.com concerns the registration process of the suppliers which is initialised by you, the supplier. By this registration process you will get "on board" of our supplier platform, therefore we talk about "Onboarding" in this context. This registration process, that is necessary for the supplier integration, includes several steps and starts with a supplier self-information which only requires some master data. In the course of your registration you start the initial completion of our Supplier database and sign the B2B Framework Contract electronically. During this process you will also have to name your company administrator who will later on control all users of your company, i.e. he will assign the specific roles and rights for specific applications and information services. As soon as the entire registration process is completed and your company administrator has created your users, they can work on the platform. | | | | | | |
| | | 7. Who is my contact person for VW Group Supply.com? | | | | | | For questions concerning the Supplier platform, the currently integrated applications and information services or the registration process our competent and friendly B2B Support is available for you from Monday to Friday between 8 a.m. and 6 p.m. (CET). Telephone: +49 - 5361 - 933099.
You can also contact us by e-mail:
supplierintegration@vwgroupsupply.com | | | | | | |
| | | 8. Who has access to the supplier database within the Volkswagen Group? | | | | | | VW Group Supply.com is an initiative of the Volkswagen Group and thus it concerns basic supplier-related business processes in procurement, quality control, logistics or technical development. Accordingly our internal users are originally from these fields which is valid for all brands and the entire Group. Of course our internal authorised users have their personal access data for the protected area where they work with 128 Bit encoding. In this way we guarantee that only the employees who really need access to the protected area in their daily work will have access to this area. | | | | | | |
| | | 9. Why did Volkswagen Group decide to create a private supplier platform in the B2B area instead of joining a public one? | | | | | | Joining a public initiative generally means that numerous participants have to find the "lowest common denominator" and thus the own processes cannot be displayed in a satisfactory way any more. Thus the Volkswagen Group decided to create a private Supplier platform in order to further optimise the already established processes between you and us via Internet. In this way we want to guarantee a more transparent and efficient collaboration. Furthermore we want to be sure that sensitive data are only exchanged between your and our company. | | | | | | |
| | | Registration | | |
| | | 1. Who is allowed / has to register on VW Group Supply.com? | | | | | | Suppliers who already have business relations with one or several brands of the Volkswagen Group as well as suppliers who want to present themselves to the Volkswagen Group as a potential supplier with their product or service portfolio need run through the registration process in order to become an authorised partner. Then they can use the specific application and information services of the Supplier platform via Internet. Thus VW Group Supply.com addresses all companies which supply products for production procurement (so-called direct goods) or operating materials, facilities and services for non-production procurement (so-called indirect goods). The more extensive and detailed you complete the Supplier database during the registration or during your further integration, the better are your chances to be taken into consideration in our demands throughout the Group. | | | | | | |
| | | 3. How is the course of the registration process on VW Group Supply.com? | | | | | | The registration process for our suppliers includes several steps. In your company self-information, which you initiate yourself by clicking on "Team up with us" in the navigation bar on the left, you have to type in basic company master data as well as some person-related master data of your registrar. You send the data online and receive a confirmation on the screen and via e-mail, that we received your data and check them for plausibility. You will also get a registration number so that we can identify you quickly in case of any questions. You can indicate this registration number alternatively to your DUNS number when you contact our B2B Helpdesk. This registration number has no further functions. After a successful plausibility check your registrar will receive an UserID and an initial password which he has to personalise immediately after his first login in the protected area on VW Group Supply.com. Afterwards it is important that you sign the B2B Framework Contract that regulates the digital communication between your and our company. During the process of signing the Framework contract electronically you will also have to name a company administrator. This person can either be the registrar himself or an other employee (e.g. a person from the IT division). If registrar and administrator are not the same person, the administrator will receive his personal access data and the registrar will be deactivated. If the registrar wants to have access to the Supplier platform later, the administrator has to activate him again. Parallel to the confirmation of the B2B Framework Contract you are asked to start an initial completion of our Supplier database with some basic master data of your company. After this step your registration process is completed. After a new login of your administrator he will find in the left navigation bar all applications and information services your company has been authorised for by the Volkswagen Group. By using the User Management System the administrator can control all users of your company and assign them roles and rights for the applications and information services. In this way each user receives his personal access data for our Supplier platform. With this "Single Sign-On" the user can use all applications and information services he is authorised for with only one UserID and one password. | | | | | | |
| | | 4. When can I start registering my company? | | | | | | You can start the registration of your company right now as you need only a few master data. These master data include basically the contact data of your company, including the DUNS number, the complete name (including e.g. Ltd etc.), address, telephone and fax number and a central e-mail address. The registrar needs to type in some personal master data like name, surname, address, telephone and fax number, e-mail address and business unit. It is also important that you register each location with an own DUNS number. | | | | | | |
| | | 5. What costs do I have when using the supplier platform? | | | | | | For the registration and use of VW Group Supply.com the Volkswagen Group does not impose any costs. The only costs are your costs for Internet use. | | | | | | |
| | | 6. Do I have to install a particular software in order to register or to become an authorised participant of your supplier platform? | | | | | | No, you will always find the latest version of our Supplier platform including all applications and information services on our servers on the internet. Thus it is guaranteed that you always use the latest versions when you access VW Group Suply.com, via Internet. | | | | | | |
| | | 7. The DUNS number and Dun & Bradstreet are mentioned very often. What or who is this organisation? | | | | | | Dun & Bradstreet is the world's leading provider of business information. D&B has the largest company database available, with information on 75 million companies worldwide from more than 200 countries and 150 000 customers. With this database companies can administrate and assign their customers and suppliers much better. The DUNS number which is also used by the United Nations, the European Commission and the ISO plays a key role. The Duns number is a nine character identification key which is valid worldwide and has global standards and a central administration. | | | | | | |
| | | 8. Where can I apply for a DUNS number and what does it cost? | | | | | | To apply for a DUNS number please contact Dun & Bradstreet directly. Further information about applying for your DUNS number, as well as address and telephone number you will find on the Internet at www.dnb.com or dbgermany.dnb.com. | | | | | | |
| | | 9. Who has to apply for a DUNS number? | | | | | | Separate D&B D-U-N-S Numbers can be assigned to single locations, parents, subsidiaries, headquarters and branches. If a branch operates in the same location as its headquarters, it will have a different DUNS Number, provided its operations are distinct and separate. | | | | | | |
| | | 10. What functions do the registrar and the administrator have? | | | | | | The registrar is the person in your company who initialises the registration process of your company or location with its own DUNS number. This process starts when you click on "Team up with us". Details about the complete registration process you will find in Answer 1 of this FAQ category. After a successful plausibility check performed by us and the automatic assigning and sending of an UserID and an initial password, the registrar accesses the protected area of our platform by clicking on "Login". In the protected area he needs to do next two steps towards the complete registration. These steps are the electronic signature of the B2B Framework Contract including the naming of an administrator and the initial completion of the Supplier database by the registrar. The initial completion only includes basic master data of your company. The fields are marked with a red asterisk. In the course of the registration you decide whether your registrar will also become your administrator, i.e. that he is responsible for the entire user management in your company concerning VW Group Supply.com. This is not necessarily the case. If you name an other person during the confirmation of the B2B Framework Contract, your registrar will loose his rights to access the protected area of the platform with his access data. Of course the administrator can reassign all roles and rights to him later via our User Management System. The basic tasks though of the administrator are creating/deleting users, activating/deactivating users or assigning/revoking of roles. Additionally the administrator can reset the passwords of the users. | | | | | | |
| | | 11. What is "Onboarding"? | | | | | | With "Onboarding" you as a supplier get "on board" of our Supplier platform and become an authorised partner. In this context "Onboarding" describes the registration process which is described in Answer 3. | | | | | | |
| | | 12. What does the Supplier Self-Registration (SSR) include? | | | | | | The SSR defines the start of your registration. By clicking on the menu item "Team up with us/SSR" you will find an online-application where you have to fill in your company information (concerning your location). This includes your DUNS number, your complete company name, including the sort of company, a central telephone and fax number and e-mail address and a short description of your ability range. By clicking "Next", you will access another online-form about your personal information, which you need to fill out, too. Additionally to your full name you need to enter your personal telephone number, e-mail address and your date of birth as well as the last three characters of your ID card or passport number. By clicking "Submit", you will send the registration to Volkswagen. After sending the registration, you will receive a confirmation via e-mail that we have received your data and will check it for plausibility now. You should keep the registration number included in this e-mail. It is an alternative to your DUNS number if you contact our B2B Helpdesk. It will help us to identify your company clearly. | | | | | | |
| | | 13. All my data concerning my company including the products or services offered are already known in the special divisions of the Volkswagen Group. Why do I have to type in those complex data again during the registration process? | | | | | | The whole Volkswagen Group has access to these data. Your company data will then be available at one central place for all business units which collaborate with suppliers (like Research and Development, Procurement, Quality, etc.). | | | | | | |
| | | 14. My company has different independent locations. What does this mean to my registration on VW Group Supply.com? | | | | | | The target of the Volkswagen Group is to optimise and centrally coordinate all processes relevant to the supplier in which the supplier is in direct contact with the Volkswagen Group. For this reason we need location-specific information in order to better coordinate logistic processes for example. That is also why our Supplier database has been created for the access by parts of the company in order to answer all different kinds of internal processes. As a result, please register each of your locations with its own DUNS number. | | | | | | |
| | | 15. Where can I get help during my registration? | | | | | | For questions concerning the Supplier platform, the currently integrated applications and information services or the registration process our competent and friendly B2B Helpdesk is available for you 24 hours a day, 7 days a week. Telephone: +49 - 5361 - 933099. You can also contact us via e-mail:
B2Bteam@vwgroupsupply.com for general questions concerning our supplier platform or
supplierintegration@vwgroupsupply.com for questions concerning the registration process. | | | | | | |
| | | 16. Where can I get user manuals or similar information? | | | | | | You can find help documents like user manuals, user's guides or the frequently asked questions (FAQ) for the applications in the protected area. Furthermore you can see a guided tour how to run through the complete registration process. You will find further help in our Online Help-Assistant, which is currently available for the applications Supplier Self-Registration (SSR), Supplier database and User Management System (UMS). | | | | | | |
| | | 17. In which languages can I find user manuals or other documents? | | | | | | All manuals in the supplier platform are at least in German and English sometimes even in other languages such as Spanish, Portuguese and Czech. The platform itself is available in German and English language at present. | | | | | | |
| | | Authorisations and user profile | | |
| | | 1. How do I get access to the protected area of the supplier platform VW Group Supply.com after my registration? | | | | | | You get access to the protected area of the Supplier platform when your company administrator creates you as a user in the User Management System and assigns you roles and rights for the applications and information services you need. As soon as you have been created as a user, you receive your UserID and your initial password in two separate e-mails for your own security. By clicking on "Login" on VW Group Supply.com you will get access to the protected area with these data where you can use the applications and services you see in the left navigation bar. | | | | | | |
| | | 2. What is a UserID? | | | | | | The UserID is your identification which you have to type in together with your password in order to be authenticated when you want to log in. You can individualise your password, but your UserID remains the same. | | | | | | |
| | | 3. Why do I get an initial password? | | | | | | The initial password is to access the supplier platform for the first time. After accessing the initial password needs to be changed, so there is only an individual password. | | | | | | |
| | | 4. What happens if I have forgotten my password or my UserID? | | | | | | If you have forgotten your password or you want to change your current password please contact your company administrator. He will then set back your password to a new initial password. You will receive this new initial password via e-mail and you need to individualise it after your first login. | | | | | | |
| | | 5. What is a user profile and how can I update it? | | | | | | Your user profile contains personal master data and defines the roles and rights for the supplier platform which were assigned to you by your company administrator for certain applications and information services. If you want to change your user profile, please contact your administrator. | | | | | | |
| | | 6. Where is the difference between an application and an information service? | | | | | | With an application you can perform different processes or interactions e.g. data transfer. Examples for applications on the Supplier platform are Online negotiations, electronic Capacity Management (eCAP) or Online inquiry. Information services provide basic information which is necessary e.g. in the context of procurement. These are the Group quality documents for example. | | | | | | |
| | | 7. Where do I find the applications I am authorised to use? | | | | | | There are applications that are generally assigned to each user. After your completed registration you will find these in the left navigation bar after your login for the protected area. If you wish to have access to further applications please contact our B2B Helpdesk. | | | | | | |
| | | 8. Who is my company administrator and which tasks does he have? | | | | | | The administrator is responsible for the user administration via User Management System for your company or your location. The basic tasks though of the administrator are creating/deleting users, activating/deactivating users or assigning/revoking of roles. Additionally the administrator can reset the passwords of the users. | | | | | | |
| | | 9. Why do I have to keep the data for my company up-to-date in the supplier database and why do I have to do this myself? | | | | | | The data in the supplier database can be accessed by all authorised employees throughout the Volkswagen Group. They are used for running the processes, e.g. the inquiry process. For this reason it is strongly recommended to keep the data up-to-date. | | | | | | |
| | | Security | | |
| | | 1. How do I make sure or know that my data are handled confidentially or that they will not be used by unauthorised persons? | | | | | | Every user is responsible for his own access data and is asked to handle them confidentially. Furthermore it is guaranteed that only the user himself knows his password, as it has to be changed after his first login in the protected area. | | | | | | |
| | | 2. To what extent is the data transfer secure? | | | | | | The security of the data transfer is guaranteed, as all actions in the protected area have a 128 Bit encoding. | | | | | | |
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